IT & infrastructure / Media manager Remotely
As a technical professional with experience in networking and system administration, I have successfully configured DHCP and DNS on pfSense firewall and Windows Server 2019. I have also set up and managed Resilio and LTO7 tape writing for media management on Magstar/Q40. Additionally, I have troubleshot driver issues on cards such as ATTO H1280 + H1280 GT and installed ATTO SAS or FC interfaces. I have also handled fiber installation, including fiber switches and cabling. In my role, I have also set up and managed LAN PCs and MACs using Active Directory and have experience setting up RAIDs using TruNAS software. I am proficient in setting up operating systems using Proxmox.Tier 2 Helpdesk At MSP Pavelcomm
I provide high-level technical assistance to end-users and handle escalated tickets and calls from Tier 1 techs at T2 help desk. My expertise includes troubleshooting critical issues related to networks, Microsoft 365, Active Directory, cloud-based software, Azure Active Directory, VPN connectivity, and network switches and routers (Cisco, Dell, Unifi). I work closely with system administrators, performing preventive maintenance on physical and VMware ESXi servers. I manage cloud-based networks, deploy new computers, and set up printer management servers. I have experience in network virtualization, system administration, scripting, and using Microsoft Office products. I am familiar with NAT/PAT VPN, OSPF/EIGRP routing protocols, and various remote management and network diagram software. I have worked with SonicWall NetVPN/GVPN, DUO, and have experience with 365, Exchange, AAD/AD, 365 Security/Compliance, 365 Defender, and routing/switching with Dell and Cisco switches. My skills also include TCP/IP, DNS, SQL, data center virtualization, desktop computers, PowerShell, Command Prompt, Microsoft Excel, printing, and DHCP.Engineer At WorldWide Tech Services
provided technical support to customers by servicing a diverse range of laptops and PCs from leading manufacturers such as Dell, Lenovo, and HP. I diagnosed and resolved technical issues, including updating BIOS firmware, flashing/imaging, and replacing faulty hardware components such as hard drives and motherboards. I completed work orders for part replacements and ensured customer satisfaction by communicating effectively and providing timely solutions to their computer-related issues.